Terms and Conditions
Welcome to Personica!
These terms and conditions outline the rules and regulations for the use of personica ltd's Website, located at https://personica.co.uk.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Personica if you do not agree to take all of the terms and conditions stated on this page.
Terms and Conditions
1. Introduction
Welcome to [Your Store Name]! These Terms and Conditions ("Terms") govern your use of our website and the purchase of our handmade, customisable products. By placing an order with us, you agree to comply with these Terms.
If you have any questions, please contact us at [Your Contact Email].
2. Products and Customisation
2.1 Handmade Nature
Our products are handmade to order. As a result, minor variations in colour, size, and design may occur. These are not defects but characteristics of handmade craftsmanship.
2.2 Customisation Options
We offer various customisation options to personalise your items. Please ensure all customisation details (e.g., names, colours, sizes) are accurate at the time of order, as changes may not be possible once production begins.
3. Ordering Process
3.1 Order Confirmation
After placing an order, you will receive a confirmation email with your order details. Please review this carefully and notify us immediately if there are any errors.
3.2 Payment
All payments must be made at the time of order. We accept [list accepted payment methods, e.g., credit/debit cards, PayPal].
3.3 Processing Time
Due to the bespoke nature of our products, orders typically take [insert processing time, e.g., 7-14 business days] to create before dispatch.
4. Shipping
4.1 Delivery Times
We ship within the UK using [your shipping provider(s)]. Estimated delivery times are provided at checkout.
4.2 Shipping Costs
Shipping costs will be displayed at checkout and are the responsibility of the customer unless otherwise stated.
4.3 Lost or Damaged Items
If your item is lost or damaged during transit, please contact us within [insert timeframe, e.g., 7 days] of receipt. We will assist in resolving the issue.
5. Returns and Refunds
5.1 Customised Products
Due to the personalised nature of our products, we cannot accept returns or issue refunds for custom orders unless the item is defective or we have made an error.
5.2 Defective Items
If you receive a defective item, please contact us within [insert timeframe, e.g., 14 days] of receipt with photographs and details of the issue. We will offer a replacement or refund where applicable.
5.3 Non-Customised Items
For non-customised items, you have the right to cancel your order within 14 days of receipt under the Consumer Contracts Regulations. Items must be returned unused and in their original packaging. Return shipping costs are the responsibility of the customer.
6. Intellectual Property
All designs, images, and content on our website are the intellectual property of [Your Store Name]. You may not copy, reproduce, or use them without our prior written permission.
7. Privacy
We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). Please see our [Privacy Policy] for more information.
8. Liability
8.1 Limitation of Liability
We are not responsible for indirect, incidental, or consequential damages arising from your use of our products.
8.2 Force Majeure
We are not liable for delays or failures due to events beyond our control, such as natural disasters, strikes, or transport disruptions.
9. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to our website.
By placing an order, you confirm that you have read, understood, and agree to these Terms and Conditions.